LM_SW_Benefits Guide 2024

Virtual Care and One Guide ®

VIRTUAL CARE Virtual Care is an easy and cost-effective tool for employees and their families to get care, including most prescriptions, quickly and safely. Through MDLIVE, Cigna members can speak with a physician by phone or online (video chat) without having to leave home or work, saving valuable time and effort. Some of the most common health conditions treated are: • Acne • Allergies • Stomach Ache • Cold & Flu • Fever • Ear Aches • Insect Bites • Pink Eye • Sore Throat • Rashes & More

The cost for the consult is a $50 copay for OAP-IN and deductible/coinsurance for HSA plan members. MDLIVE will charge the member the appropriate cost

share at time of service. Use Whenever, Wherever! WHEN:

MDLIVE is available 7 days a week and 24 hours a day including holidays and weekends

888.726.3171 www.mdliveforcigna.com

WHERE: Home, work or on the go! HOW: Phone or online WHO: MDLIVE physicians Additional Services: Virtual visits for routine care, wellness screenings and dermatology

Use MDLIVE to provide a cost-effective and convenient alternative to an office visit or urgent care center.

ONE GUIDE ® - PERSONAL GUIDANCE MAKES IT EASY Cigna One Guide service can help you make smarter, informed choices and get the most from your plan. It’s Cigna’s highest level of support that combines the ease of a powerful mobile app with the personal touch of live service. One Guide personal support, tools and reminders can help you stay healthy and save money.

YOUR ONE GUIDE TEAM IS A CLICK AWAY TO HELP YOU: Understand your plan • Know your coverage and how it works • Get answers to all your health care or plan questions Get Care

• Find an In-Network doctor, lab, or urgent care center • Connect to health coaches, pharmacists and more • Stay on track with appointments and preventive care • Take advantage of dedicated one-on-one support for complex health situations Tools to save • Get cost estimates and service comparisons to avoid surprises. This is a very useful tool for those in the HSA. START USING CIGNA ONE GUIDE TODAY - BY APP, CHAT OR PHONE (800.CIGNA24 OR 800.244.6224)

Log into www.workforcenow.adp.com and click on Resources – Company Information – Tools/Resources – 2024 Benefit Documents for details. In the event of a discrepancy, the carrier Plan Document shall prevail.

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QUESTIONS? Call BenefitsVIP ® at 866.286.5354