frp_2024_sustainability_resiliency_report_v07

LEARNING FOUNDATIONS We have created a holistic approach to internal employee training and development. It is called Learning Foundations . Excelling as an organization is only possible when the entire staff is focused on improving personal contributions. To that end, we have transformed our company into a premiere learning environment through staff education and information sharing. We facilitate organic learning through an internal training program, Learning Foundations which is separated into three different approaches based on company career track: Learning Foundations Sales Academies The Learning Foundations Sales Academies are designed to support the learning culture of FRP and provide comprehensive training for producers in all FRP companies. Learning Management System (LMS) FRP offers many of our learning programs through a learning management system (LMS) as it provides a robust and unified learner experience. Utilizing the LMS, our Learning & Development team can distribute content for a blended learning environment that includes live, virtual, and online courses. The LMS also supports team members working remotely through greater flexibility which leads to higher course completion rates and better information retention. Additionally, custom courses can be made available based on specific needs or requests and team members can create learning paths to upskill themselves and advance their careers. Account Management Training Academy The Account Management Training Academy is designed to develop both tactical and strategic skills in each phase of the client life cycle by creating value for the client, expanding existing relationships, and ensuring the highest quality customer experience – all with a goal of supporting client retention. Each academy module provides fundamental technical knowledge as well as project management skills and product training presented by subject matter experts. The blended, interactive format includes live classroom, virtual and online learning along with testing to ensure the successful transfer of learning.