frp_2024_sustainability_resiliency_report_v09

OUR APPROACH TO SUSTAINABILITY

Our sustainability and resiliency approach is rooted in those areas where we can have measurable impact. As a professional services organization, we are limited in the scope of initiatives that have a measurable impact on the environment, but we have tried to improve our footprint where possible. Those efforts include the consolidation and improved efficiencies of our offices; the more efficient utilization of resources to run our business and the prioritization of sustainability criteria in our vendor selection process. From an educational standpoint, we are guiding our team members on best practices to support a more sustainable organization. Our operational resiliency is another key component of our overall success strategy. We are early adopters of technology in all its forms, including AI to create a safer, faster, more accurate and responsive ecosystem to run our business. We have formed several committees focused solely on the development and improvement of our infrastructure. Our sales and account management platforms have been integrated in a way that identifies opportunities for more efficient workflows, coverage indications to support the rounding of our client book of business, and safeguards to protect our data and processes in the event of external disruptions. These efforts help us to absorb the stresses of an ever-changing insurance landscape which in turn helps to create a positive environment for our workforce. Ultimately, we are driving our success through the prioritization of these initiatives.