frp_2024_sustainability_resiliency_report_v17

OUR APPROACH TO SUSTAINABILITY

Our sustainability approach is rooted in those areas where we can have measurable impact. As a professional services organiza Ɵ on, we are limited in the scope of ini Ɵ a Ɵ ves that have a direct quan Ɵ fi able e ff ect on the environment, but we have tried to improve our footprint where possible. Those e ff orts include:

x Consolidation and improved efficiencies in our offices x More efficient utilization of resources to run our business x Prioritization of sustainability criteria in our vendor selection process

From an educational standpoint, we are guiding our team members on best practices to support a more sustainable organization. Our operational resiliency is another key component of our overall success strategy. We are early adopters of technology in all its forms, including AI to create a safer, faster, more accurate and responsive ecosystem to run our business. We have formed several committees focused solely on the development and improvement of our infrastructure. Our sales and account management platforms have been integrated in a way that identifies opportunities for more efficient workflows, coverage indications to support the rounding of our client book of business, and safeguards to protect our data and processes in the event of external disruptions. These efforts help us to absorb the stresses of an ever-changing insurance landscape which in turn helps to create a positive environment for our workforce. Ultimately, we are driving our success through the prioritization of these initiatives.