frp_2024_sustainability_resiliency_report_v23

BUSINESS CONTINUITY & RISK MANAGEMENT

Foundation Risk Partners enforces robust disaster recovery protocols. Our Agency Management System is a common operating platform and is located on a secure cloud allowing team members to service our customers from both the office and remotely. Further, our organization stores backups at a secure off-site data site located more than 100 miles away from our primary location. We maintain a redundant data facility situated over 250 miles away, which houses our current backup data. An independent third-party performs semi-annual penetration testing to ensure our systems remain impervious to outside attacks. FRP is committed to the protection, security, and integrity of all confidential information. To ensure global compliance, our company ’ s various processes and workflows undergo regular reviews by our Privacy Officer and General Counsel with a specific focus on privacy rules and HIPAA requirements. All new team members with access to sensitive information receive comprehensive training on privacy rules and requirements. Additionally, we employ secure shredding disposal services through our waste disposal vendors across our regional locations, further safeguarding sensitive information. Furthermore, our client support model is built on a collaborative team approach. A model that allowed us to transition to a virtual work setting during the pandemic and move beyond it seamlessly. Each client is supported by multiple highly specialized team members with overlapping skills. This redundancy and cross-training allow for consistent, high-level service when team members change, or individuals are periodically unavailable.