csg_2024_overview_v06

ADVOCACY

Our advocacy team provides one-on-one support and issue resolution to plan participants.

THE FACE OF YOUR HEALTH BENEFITS

91 %

BenefitsVIP is an in-house administrative and advocacy support team dedicated to providing response and resolution for employees and their dependents, while freeing up resources for busy HR personnel.

of issues resolved within 24 hours .

80%

PHONE

EMAIL

APP

Your advocacy team can be customized consistent with your brand.

Submit inquiries from multiple points such as websites and portals.

One tap connects users to their dedicated BenefitsVIP team and benefits information.

of issues resolved in the first call .

VALUE FOR HR TEAMS BenefitsVIP relieves the time burden—and potential HIPAA concerns—of benefits inquiries. It’s like adding another HR employee dedicated to participant support. BenefitsVIP reporting puts your data to work for your organization. Reporting: Q measures performance and demonstrates the value for participants. Q reveals utilization/service trends using your data. Because this service is in-house, data can be communicated to other teams to create efficiencies and identify problems before they escalate. PEACE OF MIND FOR EMPLOYEES With an average of 20+ years of industry experience, our multilingual advocates provide one-on-one support to plan participants navigating the healthcare system. They are uniquely qualified to quickly and effectively get results.

22 Years average industry experience of advocates.